Welcome to our Christmas Newsletter Edition


We hope that you have had a successful and prosperous 2017, and that 2018 is shaping up very well for you and your company. 


2017 - A Year of Disruption and Transformation

“ If you aren’t out there disrupting yourself, then some else is going to come along and disrupt you” 

A very relevant quote from Alan Joyce, Qantas CEO, who has transformed Qantas to be one of the world’s leading airlines and a star on the ASX Index. The many changes happening across industry, show how important it is for you to be informed and connected to remain ahead of the game. 

The Best Practice Network provides you with the opportunity to see how your peers are innovating and  operating differently. I have recently observed just how many of our member companies are embarking on game changing strategies. Call it “disruption” but the challenge is to transform to remain competitive. Australian retailers are now under pressure from Amazon, who just opened its first distribution warehouse in Melbourne. Robert Bruce, who is well known to our manufacturing community, is at the helm of this distribution centre. Two large Aussie icon manufacturers - Murray Goulburn and Godfrey Hirst - are about to be acquired by international companies. And CUB was recently taken over by Anheuser-Busch InBev, the world's largest brewer. Interesting times! 


We at the Best Practice Network have also had a fantastic year, with more companies joining in Victoria, New South Wales, Queensland and Western Australia. As our Network grows larger, we provide you with more and more opportunities for networking, collaboration and industry sharing. It is especially pleasing to see our members travelling interstate to participate in events and activities. 

What’s ahead for 2018?

On 23 February 2018, we will hold our annual Operational Excellence National Summit - in 2018 we are holding it in the stunning surrounds of the Sunshine Coast. The Summit is your opportunity to hear from leading Australian companies on how they are “Leading Transformation and Building Capability” across their business to stay competitive. Attendance at the Summit is included as part of your membership. The program has been designed to deliver innovative, attendee-driven content that will answer your key questions on this exciting theme.


Drew Locher, author and multiple Shingo prize recipient, is our International Keynote Speaker at the Summit. Drew will also be facilitating lean and Value Stream Mapping workshops across Australia. More international workshop presenters are planned for 2018 - watch this space.


Member Survey - Help Improve Your Network

A reminder to complete your Member Survey - your feedback is critical to help us deliver events and activities tailored to your needs. The survey takes less than five minutes to complete. The survey was emailed to all members last week. However, you can also complete the 2017 Member Survey online here (closes 22 December). 

Survey respondents go into the draw to win a $100 Hoyts Gift Card - a great prize for the Christmas holidays. 


Thank You for a Great Year

On behalf of the Best Practice Network team, we sincerely thank you for your involvement with us over the past year. Enjoy the Christmas break with your family and friends and make it safe for all. 


See you in 2018!  



Victor Caune

National Facilitator - Best Practice Network 


Upcoming Events

8 February 2018 TBC

Australian Red Cross Blood Service - Women in Operational Leadership


15 February 2018

CUB - Qualifying for the Next Stage of Lean


15 February 2018

AstraZeneca - Supply Chain Forum 


22 February 2018

Drew Locher Workshop - Coaching for Improvement 


23 February 2018


Sunshine Coast 


28 Feb & 1 Mar 2018

Drew Locher Workshop - VSM for the Office 


5 & 6 March 2018

Drew Locher Workshop - Reducing Time to Market, Applying Lean  in New Product/Service Development


8 March 2018

Branach - Moot Court


14 March 2018

Australian Red Cross Blood Service - Strategy & Lean Deployment, Healthcare


TBC March 2018

Schutz - 5S and Visual Management Auditing


21 March 2018

Goldstar Transport - Supply Chain Business  Simulation


22 March 2018
Bluescope - Practical Gemba Walk


22 & 23 March 2018

Wilson Transformers - Making Lean Work


5 April 2018

Scientific Games - From Batch, to Pulse, to Flow


19 April 2018

Note Printing Australia - Advanced Quality Systems


TBC April

Australian Submarine Corporation - Site Visit


2 May 2018

Ontex - Quality Systems


WA Calendar of Events 2018

Victoria Calendar of Events 2018

Queensland Calendar of Events 2018

NSW Calendar of Events 2018

View Event Flyers and Register Online here


Darwalla Group Wins National Training Award

Congratulations to the team at the Darwalla Group, who recently won the Medium Employer of the Year Award at the National Training Awards.  In our last edition we had reported that the Darwalla Group had won at the State level (Queensland Training Awards) and it is fantastic to see them recognised at the national level. 

Well done to the Darwalla Group - your hard work and commitment to building a great organisation is showing just rewards. 


Leica Biosystems - Award Winner at the Governor of Victoria Export Awards

Congratulations to Leica Biosystems, an active member of the Best Practice Network, who received the Health and Biotechnology Award at the recent 2017 Governor of Victoria Export Awards. A very well-deserved win by the high-performing team at Leica Biosystems.


We Want Your Feedback 

Complete our Annual Member Survey 

(closes 22 December 2017)

Our Best Practice Network Annual Member Survey is open until Friday 22 December 5pm - your feedback is critical to help us deliver you the highest-quality events and services. 

By completing the survey, you also go into the draw to win a $100 Hoyts Cinema Gift Card - perfect for the summer holidays!


Recent Event Highlights


12 October 2017 - Energy Cost Management - 

Barrett Buston Malting VIC

“The Special Interest Group on Energy Cost Management covered a wealth of information in a 

concise way that was easy to absorb. The main benefits of this network were the interactions 

between the various businesses - learning, not only do we have a shared problem, but also that 

there are common solutions that can be adopted across the group.”

John Monaghan, Energy Manager, PGH Bricks


27 October 2017 - Human Lean, Inspiring Curiosity - 

Ozgene WA

"I really enjoyed the BPN visit to Ozgene. In fact, it was my first BPN visit anywhere! The 

professionalism of the Ozgene team was very high and the team should be commended on their 

excellent work to date. It was great to see how successfully continuous improvement methodologies 

have been implemented in a non-manufacturing environment. The additional benefit of the event 

was to network with like-minded individuals and to build my professional network. I look forward 

to future events."

Karen Morgan, People & Performance Advisor, Laminex 


1 November 2017 - From Uncertainty to Success, the Asahi Wulkuraka Story - Asahi Beverages QLD

My first BPN meeting was a fantastic experience at Asahi and gave me the opportunity to see 

how other companies engage their staff and encourage opportunities within the workplace, as well 

as seeing how they have set out their floor space to maximise manufacturing impact. 

It was great to be able to network with other people from companies who are on the same path, 

which gave me a greater understanding of the challenges that other companies face.”

Simon Joyce, Learning and Development Coordinator, EGR


16 November 2017 - New Product Information, Design to Global Manufacturing - ResMed NSW

“It was the first time I attended an event organized by the Best Practice Network. I must say it 

was a very well organized event. The overview given by ResMed on how they overcame the 

challenges in their product development process was insightful. The factory visit was quite 

engaging and it was good to see many of the continuous improvement best practices 

implemented there. The discussion at the end was extremely beneficial as attendees with 

different industry backgrounds openly shared their valuable feedback.”

Jamshed Anwer, CI Manager - Service Operations and Performance, Vodafone


17 November 2017 - Michael Bremer Gemba Walk Workshop - Bluescope Steel WA


"I walked out of that workshop with a completely different knowledge base. It was as if a lightbulb 

had been turned on. It proves the old adage about it never being too late to learn. 

I have taken onboard the various lessons and look forward to developing my Gemba skills with 

time and practice. Of the many snippets I took away that day, I will be listening more and 

empowering my guys through more involvement and active participation. 

Thank you, Michael Bremer and the Best Practice Network for organising such a useful workshop."

Stephen Hill, Operations Coordinator, Schutz Australia


[The Best Practice Network was proud to invite Michael Bremer, Shingo Prize

Winner, to host four workshops across VIC, NSW, QLD and WA in November -

the workshops were excellent and we thank Michael for his fantastic work, and

our many workshop participants for their enthusiastic involvement. We look

forward to hosting more exciting international workshop speakers in 2018!]


Join us for the 2018 National Summit

23 February 2018, Sunshine Coast QLD

Registrations are open for the Best Practice Network National Summit, to be held at SurfAir Beach Hotel QLD on 23 February 2018.

The 2018 Summit includes an impressive line-up of speakers including multiple Shingo Prize award winner, Drew Locher, and keynote speakers from some of Australia’s most successful companies.

Registration enquiries: 

Kevin Bennett, Network Facilitator QLD & NSW,  0407 144 963,


[Contact the SurfAir Beach Hotel for special Summit accommodation rates!

Contact: 07 5412 0100 /]

Drew Locher Workshops in 2018:

  • Coaching for Improvement - Thursday 22 Feb 2018, Sunshine Coast, QLD
  • Value Stream Mapping for the Office - Wed 28 Feb & Thurs 1 Mar 2018, VIC
  • Reducing Time to Market, Applying Lean in New Product/Service Development - Mon 5 & Tues 6 March 2018, NSW

Join our Best Practice Network Group on Linkedin

Best Practice Network group encourages constructive contributions from Operational Professionals around the world.

Group members are encouraged to contribute their comments and their own posts provided that these topics relate to best practice in operations.

Connect with us today!


Your Best Practice Network Team


Victor Caune

National Facilitator

+61 413 718 986


Kevin Bennett

New South Wales and Queensland Facilitator

+61 407 144 963


Neil Hooke

Victoria Facilitator

+61 419 569 017


Mike Sage

Western Australia Facilitator

+61 408 936 601


Shane Vaughan

National Coordinator

+61 476 244 500


Kate Bennett

QLD NSW Coordinator

+61 407 144 963


Maria Yakimov

WA Coordinator

+61 437 266 413


HEAD OFFICE: 211/134 Cambridge Street, Collingwood VIC 3066 Australia

T: 1300 077 363  I  E:

[Please note our Head Office will be closed from

23 December 2017 to 05 January 2018]